Shipping Policy

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This Shipping Policy gives customers a clear summary of how Mvdxf prepares orders, hands parcels to carriers, and shares tracking information. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

For orders containing Indoor Cat Trees and Climbing Furniture, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff.

Cat-furniture policy map: Confirm the Singapore delivery area, preparation clock, carrier route, shipping charge, tracking process, and support route in that order.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days are Monday-Friday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.

Before dispatch, a Mvdxf cat-tree carton set is checked against a structure manifest rather than by carton count alone. Base and platform profiles are matched first, then posts are grouped by diameter, covering, thread position, and assigned level. Cubbies, baskets, hammocks, bridge pieces, perch rims, sisal sleeves, straps, tools, and sealed fastener groups are recorded for the SKU. Hard connectors are isolated from upholstered surfaces, panel corners receive protection, and long posts are restrained to reduce movement during transit.

SHIPPING METHODS & COURIERS

Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.

Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.

For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. Contact support@mvdxf.shop for shipment support.

CONTACT

For shipping questions, contact Mvdxf support at support@mvdxf.shop or +1 (561) 895-8388. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).