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Mvdxf reviews cat-tree returns by matching the complete unassembled or indoor-inspected furniture kit to its SKU, dimensions, structural layout, coverings, and hardware manifest. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may open the cartons and perform a careful indoor component check. If assembly is needed to identify a concern, it must take place once on a clean, dry, level surface without a cat using the furniture. Every board, post, sleeve, cubby panel, basket, cushion, hammock, bridge part, strap, fastener, tool, and guide listed for the SKU must remain together. Cat-tree support is matched to the exact furniture manifest: base panels, post count and diameter, platform sequence, cubby or basket position, hammock or bridge parts, sisal sleeves, connectors, tools, and anti-tip straps are reviewed as one assembly.
Cat-furniture policy map: Review kit condition first, followed by the request window, packing route, exchange or cancellation options, label cost, restocking treatment, refund timing, and contact details.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must be free from cat hair, dander, saliva, claw marks, chewing, odors, stains, litter, food, cleaning residue, stretched fabric, compressed plush, frayed sisal, drilled holes, wall-anchor use, stripped threads, bent connectors, or modified panels. Ordinary visual inspection does not prevent a return when the complete kit otherwise remains new.
For an approved return, disassemble only in the reverse order stated in the guide and keep each connector with its identified component group. Protect threaded ends, separate hard hardware from fabric, keep sisal dry, lay boards flat, and do not force posts or bridge fittings into a carton. Place every original kit component inside sturdy outer packaging; do not attach the return label directly to a fabric panel, cushion, basket, or product carton. After approval, the pre-paid label is emailed as a downloadable and printable file with the assigned carrier instructions.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@mvdxf.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 3851 SE 21st Terrace, Gulf Hammock, FL 32639, United States.
Identify the SKU and exact assembly point involved: base, numbered post, platform, cubby panel, basket rim, hammock loop, bridge strap, perch, bolt, threaded insert, or anti-tip connection. Photographs may show the isolated component and its mating part on a neutral floor, but never place an animal on a loose, incomplete, unstable, or damaged structure to demonstrate a problem.
EXCHANGES AND CANCELLATIONS
An exchange can be reviewed after the original complete kit is approved. Footprint, overall height, base count, climbing route, post diameter, resting-space layout, net weight, wall-clearance needs, and price may differ between designs and will be confirmed before a replacement is arranged. Customers may request cancellation before the order has been processed or shipped.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
CONTACT
For return and refund support, contact support@mvdxf.shop or +1 (561) 895-8388. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).